Customer Service Representative (m/w/x)
Entity: CSL Seqirus
Job Category: Commercial
Job Family: Customer Support
Job Type: Full Time
Location: München, Bavaria, Germany
Employer Reference: R-280062
Job Description
Following the expansion of our sales team, we do ineed an additional Customer Service position. Furthermore, as the sales force continues to grow, the number of inquiries requiring attention is expected to further increase.
The Opportunity
Part of a team of customer services representatives, this role has the main objective to execute efficiently and professionally all business operations and customer services activities. This role is a critical Customer facing role requiring customer focus, clear communication skills, product knowledge, empathy, stress-resistance as well as versatility with operational systems. This role will contribute to supporting the DE Commercial team in the achievement of the overall commercial operations objectives for DE.
Your Tasks & Responsibilities:
- Adherhance to Customer Service processes and procedures
- Answering inbound customer calls courteously and professionally, dealing with each enquiry effectively and efficiently
- Management of Customer Service Inbox, ensuring all emails are processed appropriately and promptly
- Receiving and processing incoming customers’ orders and queries
- Close cooperation with the external call center - Management of Customer Returns
- Liasing with 3PL partners for Customer deliveries
- Point of contact for sales team with any order/query issues
- Strong collaboration within business operations and customer services team Creation of reports - Miscellaneous Customer Service duties as and when required i.e. filing, outbound calling, new team member shadowing
Your Skills and Experience:
- Commercial apprenticeship, high school, min. 2 years of professional experience preferably in pharmaceutical industry
- Proficiency with Microsoft Office 365 & SAP
- Fluent in German
- Ability to work in English
- Customer Service Experience - Understanding of logistics and Customer Service environment
This role is supporting the team cross-functionally and therefore the performance in this role has a high impact on the commercial success of CSL Seqirus DE.
About CSL Seqirus
CSL Seqirus is part of CSL. As one of the largest influenza vaccine providers in the world, CSL Seqirus is a major contributor to the prevention of influenza globally and a transcontinental partner in pandemic preparedness. With state-of-the-art production facilities in the U.S., the U.K. and Australia, CSL Seqirus utilizes egg, cell and adjuvant technologies to offer a broad portfolio of differentiated influenza vaccines in more than 20 countries around the world.
To learn more about CSL, CSL Behring, CSL Seqirus and CSL Vifor visit https://www.csl.com/ and CSL Plasma at https://www.cslplasma.com/.
Our Benefits
For more information on CSL benefits visit How CSL Supports Your Well-being | CSL.
You Belong at CSL
At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future.
To learn more about inclusion and belonging visit https://www.csl.com/careers/inclusion-and-belonging
Equal Opportunity Employer
CSL is an Equal Opportunity Employer. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, please visit https://www.csl.com/accessibility-statement.