Customer Service - Donor Support Technician

The Opportunity

Responsible for preparing the donor, donor area and equipment for the pheresis processors.

You will report to the Assistant Center Manager.

The Role

• Prepares the autopheresis machine for the pheresis process. 
• Monitor the donor and the pheresis process, responds to specific alarms or signals that may occur during the process. 
• Disconnect the donor when the process is complete. 
• Maintain alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff. 
• Use Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events. 
• Use PDA to link equipment and soft goods used in the pheresis process to the appropriate donor. 
• Alerts Group Leader or Supervisor of donor flow issues. 
• Ensure the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).  
• Understand the policies and procedures associated with hyper immune programs at the center if applicable. 
• Maintain clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions. 
• Maintain confidentiality of all personnel, donor and center information. 
• May be cross-trained in other areas to meet the needs of the business. 
• Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business. 
• Perform job-related duties as assigned. 

Your skills and experience

Education

High school diploma or equivalent required 

Experience 

• Minimum of three (3) months’ work experience, preferably in medical or health provider environment or equivalent combination of education and experience
• Will perform basic math calculations

Working Conditions

(physical & mental requirements) 

• Understand, remember and apply oral and/or written instructions
• Understand and follow basic instructions and guidelines
• Must be able to see and speak with customers and observe equipment operation.  
• Occasionally perform tasks while standing and walking up to 100% of time  
• Reach, bend, kneel and have high level of manual dexterity  
• Occasionally be required to lift and carry up to 25 pounds
• Fast paced environment with frequent interruptions
• Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens · Required to wear Personal Protective Equipment while performing specific tasks or in certain areas
• Required to work overtime and extended hours to support center operational needs