Sr Medical Screener - Reception Technician (Customer Service)

Responsibilities: • Under limited supervision, responsible for greeting donors and conducting registration procedures to verify donor suitability at the plasma center• Following standard operating procedures (SOPs), assists qualified donors complete the screening process• Educates new donors on the therapeutic products made from donated plasma• Maintains alertness and awareness to any reaction a donor has during or after the pheresis process and notifies appropriate staff • Conducts daily calibration of equipment and resolves calibration issues according to SOPs• Troubleshoots equipment failures; creates incident documentation, removes and/or replaces equipment from service• Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available• Ensures accurate recording of donor data in the electronic donor information management system as outlined in SOPs• Follows all Health Safety and Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and proceduresQualifications:• High School Diploma or equivalent vocational or technical training• Minimum of 18 months' clerical or customer service experience preferably in a medical or health provider environment, or equivalent combination of education and experience• Ability to perform basic math calculationsDifferent qualifications or responsibilities may apply based on local legal and/or educational requirements. Refer to local job documentation where applicable.